rescom.uwec.eduLTS Help Desk | UW-Eau Claire

University of Wisconsin-Eau Claire Directory Calendar Webmail Canvas CampS Visit Apply Give Current Students Faculty + Staff Alumni + Foundation Business + Community Learning and Technology Services Menu About Accreditation Points of Pride Campus History Chancellor’s Office Maps + Directions News + Events UW-Eau Claire – Barron County Sustainability Contact UWEC Academics Majors and Minors Colleges Graduate Studies Advising + Academic Support University Honors Program Mayo Clinic Health System Collaboration Explore Opportunities Library Faculty Admissions First-Year Student Transfer Student International Student High School Special Student Other Student Graduate Student Visit Apply Scholarships at UW-Eau Claire Contact Admissions Tuition + Financial Aid Tuition and Fees Value and Affordability Financial Aid Scholarships Veteran Benefits Parent + Family Information Campus Life Housing + Dining Get Involved Student Expression, Rights & Responsibilities Health + Safety Recreation + Intramurals Davies Student Center About the City of Eau Claire The Pablo Center at the Confluence Athletics Blugold Athletics LTS Help Desk UWEC Learning and Technology Services Service Overview LTS Help Desk Back to Home Menu Learning and Technology Services LTS Help Desk LTS Support Resources Working Remotely Services LTS Training Live Video Streams About LTS LTS Cross-Functional Teams Units and Staff Teamviewer 12 715-836-5711 helpdesk@uwec.edu VLL 1106 The LTS Help Desk is the front line of support regarding learning and technology services. We coordinate the referral of faculty, student and staff questions to the appropriate resources. We are available to help through phone, email and in-person consultations. Contact us today: helpdesk@uwec.edu, 715-836-5711 or visit us in VLL 1106. Starting August 1st, 2022, all contacts to ResCom will be rerouted to the LTS Help Desk. Starting January 18th, 2023, the LTS Help Desk will be utilizing TeamDynamix to enter and track support tickets. Please work to close any existing tickets prior to January 18th. If you have any questions or concerns regarding TeamDynamix and its implementation, please contact Tom Sulzer . LTS Help Desk Hours Hours information is currently unavailable. Please contact this department with any scheduling questions. LTS Remote Services Click here for a quick reference guide to remote technology services! Self Service Dashboard Click here to view your technology request dashboard, start a new request, and see current statuses! Dorm Port Activation Form If you would like to use a wired connection in the dorms, fill out this form! LTS Help Desk Services General Technology Support Verifying legitimate emails Pop-ups Help with Word, Excel, or PowerPoint Setting up email on your phone Password assistance Logging in Self-Help Materials Knowledge Base Articles Password Reset Okta Verify Setting up UW-Eau Claire’s VPN Preparing connect to your office computer Connecting to Campus Drives Using Virtual Lab / LabAnywhere FollowMe Printing Office 365 Getting Connected with Residence Halls Make sure you are aware of the UW-Eau Claire’s Computer and Network Usage Guidelines . Any devices detected within Housing & Residence Life network that are compromised by malware, spyware, viruses or personal routers/access points that are causing network problems or abuse or are in violation of the UWEC Copyright Policy, are subject to be removed from the network. Connecting to the Wireless Network Connect your wireless device that you’ll use across campus (phone, tablet, laptop, watch) to the UWEC network. You will need your UWEC username and password to connect. You will use this network all over campus, including the residence halls. For other devices such as gaming consoles, Smart TVs and other non-standard devices that you cannot authenticate to the UWEC network, use the UWECreshall network. You will need to first register your device’s MAC Address at the My Devices Portal ( https://mydevices.uwec.edu ) in order to connect to this network. My Devices Portal Need help finding your MAC Address? Find your MAC Address For those devices which do not have a wired, Ethernet port , you may need to purchase a Wireless USB Adaptor. Many gaming consoles, desktops and other devices can connect this way. Some devices need specific manufacturer adaptors to work (ex: Apple devices, Nintendo, etc.). Connecting to the Wired Network We strongly encourage everyone to use the campus wireless network. Residents should use the network named UWEC whenever possible. This network will prompt you to login with your UWEC username and password to secure your connection. If you still require a physical port to be activated in your room, please submit a request below. Wired connectivity is very limited and please know that device activation will be prioritized for those with academic needs first. Since port activations are very limited throughout the Residence Halls, if approved, your request will be completed within 48-72 business hours upon approval. At the beginning of the semester we are very busy so these requests may take even longer. Haymarket Landing student room ports are already activated for your use. There is no reason to submit a request. There are currently no port activations available at Priory Hall. Use of the campus network is subject to the UWEC Computer and Network Usage Guidelines . Port Activation Form Join the Team! HD 2 HD 5 HD 4 HD 4 HD 3 HD 3 HD 1 HD 1 More Images LTS Help Desk Employment Opportunities The LTS Help Desk is the first line of support for university students, faculty, staff and emeriti. Help Desk Consultants come from a wide variety of majors and backgrounds, but all have an interest and passion for technology and helping others! What do Help Deskers do? Help Desk Consultants greet campus community members, listen to to the technical problem description, and either A. Fix the issue for the client, or B. Escalate the issue to another sub-area in LTS/CETL. Help Desk Consultants assist clients in person, over the phone in our call center, and via email. Why should I become a Help Desker? Even if you are not planning a career in technology, some form of technology will impact your professional life. The LTS Help Desk is great place to start learning the basics of hardware, software, customer service, troubleshooting, and problem solving. In addition to making great friends, working on campus, building tangible skills for your resume, and learning through experiences, some former Help Desk Consultants have gone on to work at/intern for well-known companies like Target and JAMF. How do I apply? A link to Handshake (the University’s student employment search portal) is provided below. The position title you are looking for is: LTS Help Desk Consultant. Remember: You do not need to be in a specific major to work for the Help Desk, or have a background in technology. Paid training is also provided! Promising applicants have expressed strong customer service, written and verbal skills. Handshake LTS posts a variety of student employment opportunities on Handshake year-round! 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